Privacy Statement

At Guardian Home Support, we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for the services we provide. This may include your name, contact details, relationship to a client, medical or care needs, and any other information you provide through our forms, website, or conversations with our staff.

2. How We Use Your Information

We use your information to:

• Provide and manage our aged care services
• Assess care needs and match clients with appropriate services
• Respond to inquiries and communicate with you
• Comply with legal obligations and reporting requirements

3. Disclosure of Personal Information

Your personal information may be shared with:

• Approved aged care providers and health professionals
• Government agencies when legally required
• Our staff and trusted third parties involved in service delivery

4. Storage and Security

We securely store your information using physical, electronic and procedural safeguards. Only authorised personnel have access, and we retain data only as long as necessary for lawful purposes.

5. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete. Requests can be made via the contact details below.

6. Contact Us

If you have any questions about this privacy statement or how your information is handled, please contact:

Guardian Home Support
Email: admin@guardianhomesupport.com.au

This privacy statement was last updated on June 2025 and is subject to change without notice.