Frequently Asked Questions
Find quick answers to the most common questions about our services and how we can support you and your family.
Proudly servicing Perth Metropolitan, Rockingham & Mandurah
Common Questions
Your Aged Care Questions Answered
We offer a full range of Support at Home services, including Personal Care, Home Modifications, Meal Preparation, Shopping & Nutritional Support, Cleaning & Domestic Assistance, Gardening, Home Maintenance & Repairs, Allied Health, Respite Support for Carers, Social Support & Companionship, Transport, and Community Participation. See our full range of services for details.
If you’re new to My Aged Care, start with a free assessment — our step-by-step guide walks you through the whole process. If you’ve already been approved for Support at Home, simply reach out via our contact form and we’ll set up a consultation to discuss your needs and get started.
Yes, all our caregivers are thoroughly trained and vetted to provide the highest quality care. We ensure they have the skills and compassion needed to support our clients effectively.
Our rates vary by service and are published on our Services page (see “View Pricing List”). You can also try our free Savings Calculator for an illustrative estimate of how far your budget could go with us. For a personalised quote, contact us directly.
We welcome feedback anytime — through our website, during your scheduled visits, or by phone or email. For structured, ongoing input into the quality of our services, you can also join our Consumer Advisory Body, which reports feedback directly to our governing body.
Absolutely! We understand that needs can change over time. Just let us know, and we’ll adjust your care plan accordingly to ensure you continue to receive the right support.
If you find you need additional assistance, simply reach out to us, and we’ll ensure you have the extra support you need as quickly as possible.
We are not an emergency service. In the case of a medical or personal emergency, please contact 000 (emergency services) immediately. Once you’re safe, let your caregiver know so we can help coordinate support and keep your family updated.
We’re based in Willagee, Western Australia, and proudly service Perth Metropolitan, Rockingham & Mandurah.
Absolutely! We encourage you to meet your caregiver before starting service to ensure you feel comfortable and confident in their abilities to care for you.
Your care plan will determine the check-in schedule. We’ll regularly assess your needs and ensure you get visits as often as required for your well-being.
We’re happy to accommodate special requests whenever possible. Just let us know your needs, and we’ll strive to make it happen!
Still have questions?
If you’re curious about anything else related to our services or how we can assist you, don’t hesitate to reach out! We’re here to help clarify any doubts and provide the information you need.